All customers must read the following and agree that access to and purchases on LOBSTER.COM are subject to these terms and conditions, and other applicable law.

To deliver, via UPS overnight standard or priority shipping method, live cold-water, hard-shell, North Atlantic Maine or Southeastern Canadian lobsters, and/or any other seafood you order, on the date and to the Ship-To address you specify

Your Responsibilities
  • That the Ship-To Address is correct and that someone will be present upon delivery. If no one is available, you authorize UPS to release your package at your doorstep / or recipient's doorstep
  • For packages that are unattended or stolen after being released from the driver's care
  • For situations ('acts of God') which prevent overnight delivery, i.e., storms, floods or other unforeseeable hazards which may make the delivery address inaccessible to UPS.
    Note well: Neither nor UPS accepts the responsibly to refund payments for deliveries delayed or destroyed due to "acts of God"
  • To contact us within 24 hours of your scheduled delivery if you have a claim so we may resolve it quickly and fairly
Return Policy

As our seafood is perishable, we make no provision or allowance for returns.
If has made a mistake on your order, we will replace the necessary items, issue a gift certificate for their value, or issue a credit to the cardholder for the amount of the items in question.

If you are not fully satisfied with your order, please call us and speak to our customer service representative. Our Customer Service phone number is: (800) 949.1944. We reserve the right to conduct an investigation into claims that are potentially fraudulent. Please do not discard any packaging until you are completely satisfied with the product. On occasion, we may deem it necessary to have the package and contents returned to us for inspection.

Refund Policy

If you wish to return a gift certificate for credit, we must receive the certificate along with the purchaser's phone number, via signature-required delivery (UPS, FedEx, etc.), or certified mail. We will contact the purchaser to confirm, and at that time the credit will be issued to the cardholder.

Gift Certificate Terms, Values, and Length of Validation

Gift Certificates are issued at the date of purchase and are delivered to the buyer or to a recipient designated by the buyer, typically within 48 hours of an order. As per the buyer’s request, gift certificates may provide a cash value against a future purchase, or may provide for a value of a specific quantity of seafood products. However, all gift certificates revert to the cash value paid by the buyer, one year after the date of purchase. Also, all gift certificates expire three years after the date of purchase.

Lost or Stolen Gift Certificates is not responsible if a gift certificate is lost or stolen after it is received. However, please notify us if this does occur.
If you have any questions, problems or concerns regarding your order, we ask that you notify us immediately for assistance, or by the next day after receiving your order.'s special holiday hours of operation are: Monday thru Friday 9:00 a.m. - 7:00 p.m., Sat. 9:00 a.m. - 9:00 p.m. and Sunday 10:00 a.m. - 6 p.m. (all times EST). We will be closed Christmas Day and New Year's Day.