Order online or call toll-free 800-949-1944
BANISH ALL THOUGHTS OF WINTER WITH A STEAMING MAINE LOBSTER!

Find quick answers to your questions below...
Lobster Keeping
• Aren't lobsters supposed to be red?
• How long will a lobster live out of water?
• One or more lobsters I've received isn't moving at all. Is it still alive?
• What if I can't enjoy my lobsters right away?
Placing and Tracking an Order
• When do I get confirmation that my order has been placed?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• I received the wrong product.
• When will my order ship?
Shipping
• What is the cost of shipping?
• Why do you only ship overnight?
• Will someone need to sign for the packages?
• Do you ship to my country?
• Why can't I have an order delivered on Sunday or Monday?
Guarantees
• Our Fresh & Live Lobster Guarantee
• Privacy Policy
• Security
Questions About Billing
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit card be charged?
•
Coupons and Gift Certificates
• How do I buy/redeem a gift certificate?
• How do I use a coupon?