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LOBSTER.COM — ONLINE FISH MARKET
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Shouldn't a 1.5-pound lobster weigh 1.5 pounds? We agree. That's why we sell only what we call True Weight™ lobsters. So, for example, when you order a 1.5-pound lobster, you'll get an impressive, full-size, 1.5-pounder (and often a larger one).
Find quick answers to your questions below...
Aren't lobsters supposed to be red?
How long will a lobster live out of water?
One or more lobsters I've received isn't moving at all. Is it still alive?
What if I can't enjoy my lobsters right away?
Placing and Tracking an Order
When do I get confirmation that my order has been placed?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
How do I create an account?
How do I edit my account information?
I forgot my password.
I received the wrong product.
When will my order ship?
What is the cost of shipping?
Why do you only ship overnight?
Will someone need to sign for the packages?
Do you ship to my country?
Why can't I have an order delivered on Sunday or Monday?
Our Fresh & Live Lobster Guarantee
Questions About Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Coupons and Gift Certificates
How do I buy/redeem a gift certificate?
How do I use a coupon?
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