Return to Help Index
What is the cost of shipping?
  All orders are shipped via FedEx “priority” overnight delivery.
Our customers are able to see what their FedEx “priority” overnight shipping fee will cost when entering the ship-to address in their shopping cart — before customers are asked to enter their charge card information.

Because we ship so many lobster and seafood packages via FedEx, our cost is far lower than customers themselves could possibly ship a package of similar weight. Plus, we insure all shipments in the event that FedEx is responsible for a damaged package. Also, customers get a sturdy cooler and gel packs to reuse afterwards.
Why do you only ship overnight?
  Overnight shipment is the only way to guarantee that your lobsters will arrive alive and fresh. We could send other seafood by a slightly slower method, but we're not willing to compromise on freshness here either.
Will someone need to sign for the packages?
  While we highly recommend that someone be on hand to personally receive the shipment, the package will be left at the front door (or some other shady place if you can leave FedEx a note) without a signature. Remember that we are not responsible for lobsters or seafood that has been left in the box by itself for an excessive period of time. Consider sending a gift certificate or place of business as many of our customers do if necessary.
Do you ship to my country?
  LOBSTER.COM is currently only shipping to customers in the continental U.S.
Why can't I have an order delivered on Sunday or Monday?
  Because our lobsters and seafood must be shipped for next-day delivery, and FedEx will neither pick up or deliver packages on Sunday. Saturday delivery is available for orders placed early enough on Friday, but for a nominal surcharge.