Free Shipping
Shipping is free when you order from Lobster.Com.

Our Guarantee
Our “Caught Wild” Succulent-Lobsters™ are packed with care for express over-night delivery. We guarantee they will arrive at your Ship-To Address fresh and healthy.

Next-Day Delivery Guarantee
Federal Express provides extraordinarily reliable service to our customers. FedEx drivers and depot workers go to great lengths to deliver our live Succulent-Lobsters to your Ship-To Address on time. We have scores of testimonials to that effect. It’s quite mind-boggling that they are able to do so with such consistency. If, for some reason, a mistake is made and your lobsters are not delivered to your Ship-To Address on time, we guarantee 100% replacement.

If you make arrangements to pick up your package at the FedEx delivery depot, we guarantee that they will be alive, providing the pickup occurs prior to the depot’s closing time on the scheduled date of delivery.

Exceptions to our Next-Day Delivery Guarantee
By ordering from Lobster.Com, you accept these conditions:
1.) Ship-To Address errors. If you enter the wrong zip code or address or city, for example, FedEx may not be able to get your package to your Ship-To Address on time. In this situation, we do not guarantee 100% replacement value.
2.) Extreme weather conditions (sometimes called “Acts of God”). If an ice storm grounds the Fed Ex airplane, or impassable snow drifts block the Fed Ex delivery trucks, or a flood closes the highway, or another such weather condition occurs, you may not get your package on time. In these circumstances, we do not guarantee 100% replacement value.

Delivery procedures
When the Fed Ex delivery person gets to your Ship-To Address, it is best if someone is present to receive the package. If you will be unable to be at to your Ship-To Address to receive the package, consider having it sent to your place of work or to a friend’s address. Or, you may want to arrange to pick up your package at your local Federal Express depot. (You must call FedEx in advance to make arrangements to do so: 800-238-5355) Your third option is to leave a note taped on your front door at your Ship-To Address, asking the FedEx person to leave your lobsters. You will be responsible for the safety of the lobsters left by your door.

Tracking Your Order
Please take care to include your correct eMail address when you place your order.

The day you place your order, you will receive our Lobster.Com Order Confirmation and Thank You eMail. But, your tracking number is not created until the morning before your delivery date. The morning before the day you tell us to deliver your package, you will receive another eMail from us including your Federal Express tracking number. Sometime in the afternoon of that day, the tracking process will start. You will see your package is on the way. As the lobsters advance to your Ship-To Address, you will be able to follow their progress.

If you are shipping live Succulent-Lobsters to a third party, we highly recommend that you notify the lucky recipient that the package is on its way.

Claims
All claims must be made on the day of delivery by calling 401-272-3400.

If you have questions, e-mail us at customersupport@lobster.com or call Lobster.Com at 401-272-3400. Business hours are 9 a.m. to 5 p.m. EST, Monday through Friday. You may leave a voice mail message after 5 p.m. eastern time. Typically, we are able to respond to questions even after our normal business hours, so do not hesitate to leave a voice message. Our service department is closed on all major holidays.

Insulated Packaging
Experience has taught us that live Succulent Lobsters™ travel best when packed securely in heavy-duty Styrofoam cartons, covered with wet packing material, together with gel ice packs. So, that’s what we do.

Cancellation Policy
Orders must be cancelled before noon, east-coast time, on the day your lobsters are shipped from our plant. That is, before noon on the day before you told us to deliver the lobsters. There is no cancellation fee. A cancellation number will be issued.